Support
Need help? Trimble provides a number of support options for developers and technology partners.
Developer Assistant
Log in with your Trimble ID to interact directly with our Developer Assistant, an AI-powered help agent with access to all documentation available on Trimble Developer.
Platform status
View and get notified by email on incidents, planned maintenance, and other details for services across the platform:
Trimble ProjectSight - listed by name in available regions on the Trimble Viewpoint status page.
Developer Network Community
Engage with Trimble and other developers innovating and building on the platform by getting connected on The Network.
In addition to a general page for connecting on platform-oriented topics like Trimble ID authentication and the Developer Console, topic areas are provided to engage in focused discussion on products including:
Developer support
If using a licensed version of a product with an API in the Developer Console (if not in the list of exceptions below), or if you are a Trimble Technology Partner, Trimble Developer support is now available. Log in if needed, confirm the active account, and create a new Trimble Developer support case on the Trimble Support portal.
If using one of the products listed below and the Trimble Support portal is not available, contact the product team directly:
For Trimble products not yet offering an API in the Developer Console, view the available Help and Feedback documentation provided for guidance on support with individual products, use our Developer Assistant, or engage with our developer advocates and other developers on The Network.
For Trimble product access or end user help:
Trimble Help - End user documentation for help with Trimble products.
Trimble Global Support - If you cannot access a Trimble account or product, use this form.
Account Owner access
In order to perform certain actions on the platform (e.g. creating a team or enabling a client application for use with an API product), an account owner (or a secondary account owner) will be needed. If you do not know who has owner-level access to an account, the Trimble Admin Console may allow you to view existing account owners filtering by role on the users page within the account. If that function is not available, no account owner is listed, or if the owner listed is no longer valid, let us know.
To enable us to help more efficiently, choose the Sign In and Product Access and Other Access Issues options on top of this form. In the description, indicate that you need help adding an owner to your account, the name of the account (including any likely variations if unknown), the account ID (if known, which can be found in the URL of the Admin Console), and the full name and email address of the user to be the account owner. Trimble Global Support will follow up to help provide the access needed.